Help ensure every neighbor is counted.
The annual Point-in-Time (PIT) Count helps Knoxville-Knox County understand how many people are experiencing homelessness on a single night, including individuals staying outdoors or in places not meant for human habitation. Your participation ensures every person has the chance to be included in the count.
This volunteer role supports the direct outreach survey, which takes place over several days so that teams can cover as much of the county as possible. Volunteers will always be paired with an experienced outreach team lead who handles planning, supports safety, and serves as your point of contact throughout the shift.
What Volunteers Do
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Walk outdoors with your team lead to known or likely locations where unsheltered neighbors may be staying.
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Offer the survey, share provided incentives, and help ensure each person has the opportunity to be counted.
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Follow your team lead’s guidance for safety, transportation, and approach.
Training
All volunteers must complete one online training session, available on multiple dates mid-December through mid-January. Training covers safety, survey administration, and expectations for the day.
Requirements & Conditions
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Ages 18–99
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Not family-friendly (due to field conditions)
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Outdoors, requires walking in cold and uneven terrain
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Not wheelchair accessible
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Must provide phone number and emergency contact
Inclement Weather
Cold, rain, and winter conditions are common during PIT Count.
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Dress in warm, weather-ready layers and sturdy boots.
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Bring a small backpack with water and any personal gear you need.
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You will receive confirmation at least 24 hours in advance about your shift.
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If weather presents too great a challenge, discuss options with your team lead.
Outreach teams will be supplied with incentives to distribute during the count.
Why Volunteer?
Your participation helps Knoxville–Knox County understand local needs, improve services, and strengthen our community’s response to homelessness. A few hours of your time can make a meaningful difference
