Brighten someone's day! Volunteers in our Reassurance Program make scheduled calls to older adults in East TN who may be homebound, isolated, or lack support.
CONTACT Care Line's Reassurance Program offers regularly scheduled phone calls to adults aged 65+who could use additional social and emotional support. This service is especially beneficial for older adults experiencing isolation, providing consistent, compassionate connection to brighten their day and check in on their well-being. Seasonal times, such as semester breaks and holidays, can leave gaps in our schedule, and volunteers play an important role in keeping our outreach consistent and caring.
Responsibilities and Duties:
Make regularly scheduled phone calls to Reassurance program clients from the comfort of your home.
Reach out to an average of 3-4 clients per shift.
Document: Log call details in our online system.
Communicate: During the shift, maintain close communication with staff and other volunteers through the Slack platform to coordinate calls and receive support as needed.
Requirements and Skills:
Seasonal/on-call volunteer shifts are available Monday–Friday between 9am and 6pm during semester breaks, holidays, and staff call-outs.
A private workspace free from distractions: Volunteers must have a quiet, private setting from which to make calls.
A computer and private internet connection: Calls are made from a recorded line, so the ability to download and use the Zoom application onto a personal computer is necessary. Assistance setting up your computer is available if needed.
Empathy & Active Listening: A warm, compassionate listening ear, free from judgment and advice.
Reliability: Dependability for scheduled shifts and completing tasks as assigned.
Good Communication Skills: Ability to connect with clients and teammates authentically, express needs and information clearly and promptly, and accept feedback/instructions readily.
Confidentiality: Protection of the personal information of CONTACT Care Line’s clients.
